Gonzabet Privacy Policy

At Gonzabet, we respect your privacy and are committed to protecting the personal data you share with us when you play at Gonzabet Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have regarding your personal data. By registering an account and using our services, you agree to the practices described below.

Who We Are

Our services are provided under licence by FairGame G.P. N.V., registered in Curacao under company registration number 141938, holding Curacao Gaming Authority licence No. OGL/2024/1673/0915, and additionally under Anjouan Gaming group licence No. ALSI-102310003-FI5. GonzaBet is operated on behalf of the group by FGS Software Solutions S.R.L., Costa Rica. Throughout this policy, "we," "us," and "our" refer to the operator responsible for processing your data in connection with Gonzabet Casino.

Information We Collect

When you create an account at Gonzabet, we collect personal information necessary to provide our casino and live casino services safely and in compliance with our licensing obligations. We do not offer a sportsbook or poker room, but the information we gather is similar to that required by any regulated online gambling operator.

• We collect your registration details, including your name, date of birth, email address, phone number, and residential address.
• We gather identification documents, utility bills, and bank statements as part of our mandatory KYC and age verification procedures.
• We record your transaction history, including deposits, withdrawals, and the payment methods you use, such as Visa, Mastercard, Skrill, Neteller, MiFinity, Jetonbank, Interac, Multibanco, MB WAY, Revolut, bank transfer, and cryptocurrencies processed via CoinsPaid.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to operate our loyalty programme and VIP club.
• We automatically collect technical data such as your IP address, device type, browser, and language preference, particularly relevant if you access Gonzabet via our installable web app for Android or iOS.
• We may collect communications you send us through live chat or email when contacting our support team.

How We Use Your Data

Here at GonzaBet, we use your personal information for several legitimate purposes connected to running our online casino responsibly and lawfully.

• We use your data to verify your identity and age before allowing deposits, withdrawals, or participation in the welcome bonus and other promotions.
• We process your information to manage your account, including your loyalty programme level, from Stranger through to Emperor, and to calculate cashback, VIP Boost, and reload bonuses.
• We use transaction data to process deposits and withdrawals, apply withdrawal limits, and detect fraudulent or suspicious activity.
• We may use your contact details to send you service-related notifications, promotional offers such as the Friday Reload or Monday Free Spins, and important account updates, where you have not opted out.
• Our compliance team uses your data to fulfil regulatory obligations under our Curacao and Anjouan licences, including reporting requirements and responsible gambling monitoring.

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, our legitimate interests in preventing fraud and ensuring platform security, your consent where required for marketing communications, and our legal obligations as a licensed gambling operator. Where our terms restrict access, for example for residents of Afghanistan, Belarus, the United Kingdom, the United States, Russia, and other listed jurisdictions, we process data to confirm you are not accessing Gonzabet Casino from a restricted territory.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes.

• We share data with payment processors and financial institutions to complete deposits and withdrawals across our supported currencies, including EUR, USD, CAD, AUD, NZD, CHF, PLN, CZK, and GBP, as well as cryptocurrency transactions.
• We share information with identity verification providers to complete KYC checks, including document scans, utility bills, and bank statements.
• We may disclose data to our game providers, including Pragmatic Play, Evolution, Playtech, NetEnt, and other studios among our 107 providers, solely to the extent necessary to operate games and prevent abuse.
• We may share information with regulators, law enforcement, or auditors when legally required under our Curacao and Anjouan licensing frameworks.
• We may share limited data with marketing and analytics partners to improve our services, always subject to applicable data protection safeguards.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward, as required by anti-money laundering regulations and our licensing obligations. Our retention periods apply regardless of whether Gonzabet Casino remains commercially active, and we may retain certain transaction and verification records even after account closure, in accordance with regulatory requirements.

Your Rights

We recognise that you have rights regarding the personal data we hold about you. Depending on your jurisdiction, these rights may include the following.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your Gonzabet account.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to certain processing activities, including direct marketing communications.
• You have the right to request a copy of your data in a portable format where technically feasible.
• You can withdraw consent for marketing at any time by contacting our support team or using the unsubscribe option in our emails.

To exercise any of these rights, you can reach us at support@gonzabet.com. Our support team is available 24/7 via live chat and email in English, German, and Portuguese, and we aim to respond to all privacy-related requests promptly.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing Gonzabet Casino, remember your preferences, and analyse how our platform is used across desktop, mobile browser, and our installable web app. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy.

Security of Your Data

We are committed to protecting your data using appropriate technical and organisational measures. Our systems are designed to safeguard the personal and financial information you provide when depositing, withdrawing, or verifying your identity. While we take reasonable steps to secure your data, no method of electronic transmission or storage is completely infallible, and we encourage you to use strong @4SLQQH&B6{5S$bUs and keep your login credentials confidential.

Restricted Jurisdictions and Age Requirements

Our services are not available to residents of certain restricted countries, including the United Kingdom, United States, Russia, Belarus, Spain, and other jurisdictions listed in our terms, as well as Ohio specifically within the United States. We only permit account registration and data processing for individuals who meet our minimum age requirements and reside outside these restricted territories. Using a VPN to circumvent these geographic restrictions is not permitted under our terms, and we reserve the right to suspend accounts found in breach of this policy.

International Data Transfers

As our operations span multiple markets, including Portugal, Germany, Poland, Switzerland, Canada, Australia, New Zealand, and Brazil, your data may be transferred and processed in countries outside your country of residence. We ensure that any such transfers are conducted with appropriate safeguards in place, consistent with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or licensing status. We encourage you to review this page periodically. Continued use of Gonzabet Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team through live chat, available 24/7, or by emailing support@gonzabet.com. We are here to help and to ensure your experience with us remains transparent and secure.