Gonzabet Terms and Conditions

Welcome to Gonzabet Casino. These Terms and Conditions govern your use of our website and services at gonzabet.com. By registering an account, depositing funds, or playing any game with us, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform. At Gonzabet, we reserve the right to amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the updated terms.

Company Information and Licensing

Our casino is operated by FGS Software Solutions S.R.L., registered in Costa Rica. We previously operated under Fair Game Software Kft., a Hungarian entity that has since been struck off the register. Our current licence is held by FairGame G.P. N.V., registered in Curacao under number 141938, holding Curacao Gaming Authority licence No. OGL/2024/1673/0915. We also operate under an Anjouan Gaming group licence No. ALSI-102310003-FI5. We are committed to operating transparently under these regulatory frameworks and updating our licensing status as required by applicable authorities.

Eligibility and Account Registration

To create an account with Gonzabet Casino, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We require age verification as part of our know-your-customer procedures. You must provide accurate, current, and complete information when registering, and you agree to update your details promptly if they change. Our casino does not permit anonymous or no-account play; registration is mandatory before you can deposit or wager.

We do not accept players from the following restricted countries: Afghanistan, Belarus, Bulgaria, Cyprus, Estonia, Iran, Iraq, Israel, Lithuania, Malta, North Korea, Romania, Russia, Spain, Ukraine, United Arab Emirates, United Kingdom, and the United States, including Ohio specifically. Players from the Netherlands are no longer accepted on our platform. Our welcome bonus is additionally unavailable to residents of Croatia, Armenia, Tunisia, Bosnia and Herzegovina, Indonesia, Georgia, Malaysia, Argentina, Peru, Sweden, and Finland. We strictly prohibit the use of VPNs or any other technology intended to circumvent our geographic restrictions, and any account found doing so may be suspended or closed.

Deposits, Withdrawals, and Currencies

We support multiple currencies, including EUR, USD, CAD, AUD, NZD, CHF, PLN, CZK, GBP, and cryptocurrencies such as BTC, BCH, ETH, LTC, XRP, DOGE, TRX, and USDT. Our minimum deposit is 20 EUR or 20 USD, while a deposit of at least 30 EUR is required to qualify for our welcome bonus. Maximum deposit limits vary by method: bank transfer up to 5,000 EUR, MiFinity up to 2,500 EUR, Jetonbank up to 2,000 EUR, Visa and Mastercard up to 1,000 EUR, and Payop up to 900 EUR, while cryptocurrency deposits are unlimited.

Our minimum withdrawal amount is 40 EUR or 40 USD. We apply withdrawal limits per method and per period: for example, EUR withdrawals are capped at 5,000 per day, 10,000 per week, and 30,000 per month, with higher limits for CAD, AUD, and NZD accounts. We impose no maximum win limit on any game. Before processing your first cashout, we require full KYC verification, including a copy of your identification document, a recent utility bill, and at least one bank statement. Processing times range from a few minutes to 24 hours, though in certain cases it may take up to five business days depending on the payment method selected.

Bonuses and Promotions

Our welcome bonus offers a 100% match on deposits between 30 and 6,000 EUR, plus 100 free spins credited in batches over several days. This bonus carries a wagering requirement of x40, and the maximum bet permitted while wagering is 5 EUR; funds may only be used on casino games. We do not offer a no-deposit bonus. Additional promotions available through Gonzabet include our Tuesday Cashback of 15% on losses, our Friday Reload of 50% up to 6,000 EUR, and our Monday Free Spins offer requiring a promo code. Each promotion carries its own minimum deposit, wagering requirement, and maximum bet restrictions, which are detailed on our promotions page. We reserve the right to withdraw, modify, or cancel any bonus offer at our discretion, and we may void winnings obtained through bonus abuse or violation of these terms.

Loyalty and VIP Program

We operate a nine-tier loyalty programme, ranging from Stranger through to Emperor, based on points earned for every deposit made on our platform. As you progress through our levels, you unlock increased cashback, higher VIP Boost amounts up to 1,000 EUR, a personal account manager, reduced rollover requirements, priority payouts, and raised deposit and withdrawal limits. We calculate loyalty points automatically, and any disputes regarding point allocation should be raised with our support team.

Games and Fair Play

Our casino offers over 5,000 games and more than 1,000 live titles from 107 providers, including Pragmatic Play, Evolution, Playtech, NetEnt, and Play'n GO, among many others. We offer slots, jackpot games, table games such as roulette, blackjack, baccarat, and craps, plus live dealer games powered by Evolution, TVBet, and Vivo Gaming. Not all game providers are available in every jurisdiction due to local regulatory requirements. We do not offer a sportsbook or poker room. All games on our platform use certified random number generators, and we are committed to ensuring fair outcomes for every player.

Responsible Gambling

We take player protection seriously and encourage responsible gambling at all times. Our platform provides tools including deposit limits, self-exclusion options, and time-out periods to help you manage your play. If you feel your gambling habits are becoming problematic, we urge you to contact our support team or seek assistance from a professional organisation. We reserve the right to restrict or close accounts where we identify signs of problem gambling.

Account Suspension and Termination

We reserve the right to suspend, restrict, or permanently close any account if we suspect fraud, bonus abuse, multiple account creation, or any breach of these terms. In such cases, we may withhold winnings pending investigation. You may also request closure of your own account at any time by contacting our support team.

Customer Support

Our support team is available 24/7 via live chat and email at support@gonzabet.com. We currently offer support in English, German, and Portuguese. While we do not provide phone support, we strive to resolve all enquiries promptly through our available channels.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for losses arising from technical failures, internet connectivity issues, or third-party payment processor delays. By using Gonzabet Casino, you accept these risks and agree that our liability is limited to the extent permitted under applicable law.

Governing Law

These terms are governed by the laws applicable to our licensing jurisdictions. Any disputes arising from your use of our services will be handled in accordance with the regulatory frameworks under which we operate. We encourage all players to read these terms carefully before playing and to contact us with any questions regarding our policies.